1. Delivery Methods

Once we receive your order, we will promptly ship your products to ensure the fastest possible delivery. To facilitate the delivery process and ensure your goods arrive on time, please provide detailed and accurate information including house number, street name, ward, hamlet, quarter, village, commune, town, district, and province. We reserve the right to cancel unclear orders and are not responsible for delays or lost deliveries due to inaccurate information provided by the customer.

rosol.vn currently offers the following delivery methods:

⍍ Delivery by Rosol.vn staff to your doorstep
(Applies to select provinces and cities. For details, please contact: 0906.688.934)

⍍ Other delivery methods:

  • Direct pick-up by customers at our store

  • Delivery to the address provided by the customer

We guarantee home delivery and allow customers to inspect the goods before making payment to the delivery personnel. Please contact us immediately if any additional charges are requested or if the product is not delivered to your door.

⍍ Shipping Fee: Free delivery

2. Estimated Delivery Time

Once your order is confirmed with complete information by our staff, the products will be delivered to you within the following estimated timeframe:

  • Urban areas in Ho Chi Minh City: 1–3 business days

  • Suburban areas and other provinces: 3–7 business days

Order processing time:

  • Orders placed between 8:00 AM and 5:00 PM: We will contact you the same day.

  • Orders placed after 5:00 PM: We will contact you the following morning.

Note: During peak seasons (holidays, year-end, epidemics, etc.), we will coordinate with you to agree on a suitable delivery time. Before shipping, we will call to confirm that your order is on the way.

If you are not present during the first delivery attempt, we will call, message, or email you to schedule a second delivery. If the second attempt also fails, we will try to contact you again for a new delivery time. If the customer is still unavailable after two attempts, we will return the product to our warehouse. If you still wish to purchase, please contact us again.

For any issues during delivery, please call our Hotline: 0906.688.934, and we will resolve it as soon as possible.

3. Geographic Limitations for Delivery: None

Customers are advised to inspect the goods and may exchange/return the items at the time of delivery if any of the following applies:

  • Incorrect product type or model compared to the order or website listing

  • Incomplete items or missing parts

  • Damaged external condition (e.g., torn packaging, scratches, breakage)

Customers must present relevant documents to support the issue for return/exchange processing.

Return/Exchange Notification and Shipping Time:

  • Notification must be made within 60 minutes of receiving the product, for cases such as missing accessories, gifts, or breakage

  • Products must be returned within 48 hours of receipt

Return/Exchange Location:
Customers may return/exchange products directly at our stores.

If you have any feedback or complaints regarding product quality, please contact our customer care line: 0906.688.934

4. Responsibilities of Logistics Providers Regarding Shipment Documentation

Obligations of the Carrier:

  • Ensure safe and complete delivery to the designated location within the agreed time

  • Deliver goods to the rightful recipient

  • Bear transportation-related costs unless otherwise agreed

  • Obtain civil liability insurance as required by law

  • Compensate for losses or damages unless otherwise agreed or regulated by law

Rights of the Carrier:

  • Verify the accuracy of the goods and shipping documents

  • Refuse to transport goods that do not match the agreed specifications

  • Request timely and full payment of shipping fees

  • Refuse to transport prohibited, dangerous, or hazardous goods

Obligations of the Shipper (Customer):

  • Pay the agreed shipping fee on time

  • Provide necessary information to ensure safe transportation

  • Supervise the goods during transit if agreed upon (no compensation if goods are damaged/lost during such supervision)

Rights of the Shipper (Customer):

  • Request delivery to the agreed location and time

  • Receive the goods personally or designate a third party

Liability for Damages:

  • The carrier must compensate for lost or damaged goods

  • The shipper must compensate the carrier or third parties for any damage caused by dangerous or hazardous goods if not properly packaged

  • In force majeure events causing damage, loss, or destruction of goods, the carrier is not liable unless otherwise agreed or required by law