Privacy Policy

ROSOL is committed to protecting the privacy of our customers. Please read the following Privacy Policy to understand the commitments we make to respect and protect the rights of our visitors:

1. Purpose of Collecting Personal Information

The main types of data collected on the ROSOL website include full name, phone number, and email address. These are required for order processing and to help ROSOL confirm orders before delivery, as well as to send out special offers such as birthday vouchers.

While using the ROSOL website, we only store detailed information related to orders, phone numbers, and emails in our system.

ROSOL may use both personally identifiable information and non-identifiable data (such as cookies, IP address, browser type, etc.) to locate users via GPS.

Customers are responsible for maintaining the security of their account activity tied to their address and phone number. ROSOL must be promptly informed of any unauthorized access or misuse of this data by third parties to take timely action.

ROSOL does not require customers to use any third-party services by default when visiting or using our website.

Contact:
Phone: 0906.688.834
Email: info@wasol-vn.com

2. Scope of Information Use

Customer information is used for the following purposes:

  • To provide services to customers;

  • To send notifications about transactions or customer support activities;

  • To prevent fraudulent activity or account misuse;

  • To communicate and resolve issues with customers;

  • We do not use customer data beyond order confirmation and transaction-related communication.

In case of legal requirements, ROSOL is obligated to share personal data with authorities such as the Public Security Department, Prosecutor’s Office, or courts. Otherwise, no third party has the right to access personal data.

3. Data Retention Period

Personal data is stored until the customer requests deletion or the customer deletes it by logging into their account. In all other cases, the data is securely stored on the ROSOL servers.

4. Parties Who May Access Personal Information

Customers agree that the following parties may access their data when necessary:

  • Website administrators

  • Government agencies upon request

  • Legal, financial advisors and auditors

  • Complainants who prove a violation by the customer

  • As required by applicable laws

5. Data Controller’s Contact Information

ROSOL JSC
Address: 57/14-16 Tô Hiệu, Phú Thạnh Ward, Ho Chi Minh City, Vietnam
Phone: 0906.688.834
Email: info@wasol-vn.com

6. Methods for Accessing and Editing Personal Data

Customers can log into their accounts to check, update, or delete their personal information, or they may request ROSOL to perform such actions on their behalf.

Customers can submit complaints regarding data breaches to ROSOL, who will verify and respond with appropriate solutions.

Contact:
Phone: 0906.688.834
Email: info@wasol-vn.com

7. Complaint Handling Mechanism

If any complaint arises related to personal information, product quality, or service, ROSOL will prioritize negotiation and mediation with the following steps:

  • Step 1: The customer submits the complaint via phone (0906.688.834), email (info@wasol-vn.com), or feedback form on ROSOL’s website.

  • Step 2: ROSOL’s Customer Service will review and respond within 10 business days. If the issue is beyond ROSOL’s authority, we will request the customer to contact the relevant government agency.

ROSOL respects and complies with all laws regarding consumer rights. We ask our customers to do the same and provide accurate and honest information.

8. Commitments to Personal and Payment Information Security

Commitment to personal data protection:

  • All personal data is strictly protected in accordance with ROSOL’s privacy policy.

  • Data is collected and used only with the customer’s consent, unless required by law.

  • We do not sell, transfer, or disclose your data without consent.

  • In case of a data breach (e.g., hacking), ROSOL will report to authorities and notify affected users.

ROSOL requires that all customers provide accurate personal information (e.g., phone number, email, name, address). ROSOL will not be responsible for issues caused by incorrect data.

We safeguard personal data from:

  • Theft or unauthorized access

  • Unauthorized use

  • Unauthorized modification or destruction

Payment security commitment:

  • ROSOL ensures safe, secure online payments. In case of data breach (e.g., deletion, modification, theft), we will work with partner banks and authorities to resolve and compensate for any damage caused.

  • Online payments are processed through our partnered banking networks. Customers must provide accurate payment details and notify us of any issues.

9. Transparent Data Collection Notice

ROSOL provides a clear and public privacy policy outlining:

  • Purpose of data collection

  • Scope of data usage

  • Storage duration

  • Access by third parties

  • Contact information for the data controller

  • Methods for users to review and update their information

This policy is displayed clearly to users before or at the time of data collection.